Sandvik Mining and Rock Technology is revising its business model, shifting to a ‘direct to customer’ model for mining and construction customers in most of the territories in Central and Western Africa currently serviced by Sandvik’s Distributor, BIA.
BIA will cease the distribution and support of Sandvik equipment in Senegal, Cote D’Ivoire, Mauritania, Burkina Faso, Guinea, Sierra Leone, Liberia, Niger, Cameroon, Togo, Benin, Democratic Republic of Congo and Republic of Congo after the notice period, ending on October 30th. Until that date, there will be no change to the current way of working and BIA will provide an uninterrupted supply of products and service in the region, including to current Sandvik equipment users. BIA and Sandvik will also collaborate on a seamless handover to Sandvik, ensuring no impact on customers’ operations.
“Africa boasts a growing, young workforce and vast natural resources. We see the demand for mining continuing to rise across the continent. Sandvik is honored to serve this vast market. We look forward to working with BIA during the transition period on a mutual solution to continue helping to improve our customers’ productivity through our technology and services.
Regardless of the model, we remain steadfastly committed to provide our high-quality products and services to our customers who are seeking to operate more safely and productively. We stand behind the integrity and values of Sandvik and will continue to work with our dedicated service teams to provide the best customer service and support”
says Nuhu Salifu, Vice President of Sales Area West Africa, Sandvik Mining and Rock Technology.
“We want what’s best for our customers, our associates and our communities. We continue to take concrete and sustainable steps to build our distribution network in the best possible way. This new business model will allow Sandvik to explore new and innovative ways to bring our premium products to market. We look forward to reaching even more customers with a new business model.”
Source: Sandvik Group